Return Policy

We want you to be completely satisfied with your purchase from Veloryn. If for any reason you are not happy with your order, we offer a 7 to 14-day return policy.

Eligibility for Returns:

  • Items must be unused, undamaged, and in original packaging.

  • Returns must be initiated within 7 to 14 days of receiving your order.

  • We do not accept returns on personalized or final sale items.

How to Return:

  1. Email us at sales@theveloryn.com with your order details.

  2. Our team will guide you through the return process.

  3. Once your return is approved, you will receive further instructions.

Refunds & Exchanges:

  • Refunds: Once we receive and inspect the returned item, we will issue a full refund (excluding shipping fees) to your original payment method.

  • Exchanges: If you wish to exchange an item, please mention the replacement item in your return request.

Return Shipping:

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping service to ensure safe delivery of returns.

For any further questions, feel free to contact us at sales@theveloryn.com. We’re here to help!